INTRODUCTION

By visiting or browsing on this Site, you acknowledge that you have read, understood and agreed to be bound by this Agreement and the other policies displayed on this site. You understand that any information entered on the site will be used to facilitate your online order. At point of payment, you are redirected to a third-party provider and as such, credit card information entered on the payment gateway is not stored on this site or with TheXperience Wellness Centre & Spa.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and TheXperience Wellness Centre & Spa (“we,” “us” or “our”), concerning your access to and use of the www.thexperience.co.za website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.

We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

INFORMATION

While we endeavour to make reasonable efforts to provide accurate and timely information about our products listed on the web site, you should not assume that the information provided is always current or that this site contains all the relevant information.

ELECTRONIC COMMUNICATIONS

The user hereby consents to receiving communications from Dave Sheer electronically and agrees that all agreements, Notices, disclosures and other communications sent by Dave Sheer satisfies any legal requirements including the requirement that such communication should be in writing.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

COMPANY INFORMATION

This website is run by TheXperience Wellness Centre & Spa (private company) based in South Africa trading as: TheXperience Wellness Centre & Spa.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and TheXperience Wellness Centre & Spa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

TheXperience Wellness Centre & Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

THEXPERIENCE WELLNESS CENTRE & SPA CONTACT DETAILS

Company Physical Address: The Clubhouse, Blue Valley Golf Estate
Rooihuiskraal Road, Country View, Centurion

Email: info@thexperience.co.za

Telephone: 011 318 1679

PRODUCTS

DETAILED DESCRIPTION OF GOODS

TheXperience Wellness Centre & Spa is a business in the wellness industry,

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

PURCHASES AND PAYMENT

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in South African Rand, ZAR.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Instant EFT or by bank transfer into the TheXperience Wellness Centre & Spa bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for TheXperience Wellness Centre & Spa via Yoco (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Yoco uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.yoco.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by TheXperience Wellness Centre & Spa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

TheXperience Wellness Centre & Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

DELIVERY POLICY

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. We mainly use “The Courier Guy” as a service provider for our shipping. Alternatively, you also have the option to order online and pick up the products at our store.

DELIVERY LOCATION

Items offered on our website are only available for delivery to addresses in South Africa.  Any shipments outside of South Africa are not available at this time.

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 2-3 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

SHIPPING COSTS

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

DAMAGED ITEMS IN TRANSPORT

If there is any damage to the packaging on delivery, contact us immediately at 011 440 0345.

RETURN/REFUNDS POLICY

Thanks for shopping at TheXperience Wellness Centre & Spa

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Items that have been branded for you specifically cannot be returned.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. You will then need to fill out a form, which we will send to you via email, before approving the refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days (usually 5 days), depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CANCELLATION FEES

Online payments are non-refundable, unless one of the terms, discussed above apply.